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asked questions",{"type":157,"value":158,"toc":172},"minimark",[159,166,169],[160,161,165],"p",{"className":162},[163,164],"big","strong","We are here to help you!",[160,167,168],{},"Our frequently asked questions are often the quickest way to get the help you need. They will give you the answers to a wide range of questions",[160,170,171],{},"If you cannot find the answer you are looking for in our FAQs or need further assistance, we recommend that you first view \"Terms and Conditions\" published on this site and anyway there is no need to panic: our customer support team is here to help you.",{"title":173,"searchDepth":174,"depth":174,"links":175},"",2,[],null,"md","main",{},{"name":48,"title":43},{"title":155,"description":165},"W3oSFcpIlkNNqMVpZG6xPFuFQVDF1AKmdak0J25OFn8",{"id":184,"body":185,"extension":276,"meta":277,"path":278,"stem":279,"__hash__":280},"content_faq_data\u002Fen.yml",[186,189,192,195,198,201,204,207,210,213,216,219,222,225,228,231,234,237,240,243,246,249,252,255,258,261,264,267,270,273],{"question":187,"answer":188},"Which courts do I have access with ticket I purchased?","\u003Cul>\n  \u003Cli>\n    \u003Cb>Central Court ticket (morning session):\u003C\u002Fb> to the Central Court (that is the first main numbered court) you will be able to access to see the morning sessions matches, to the SuperTennis Arena exclusively in the designated sector and up to exhaustion of the available seats, as well as for every match on the secondary courts;\n  \u003C\u002Fli>\n  \u003Cli>\n    \u003Cb>Central Court ticket (evening session):\u003C\u002Fb> to the Central Court (that is the first main numbered court) you will be able to access to see the evening sessions matches. If you wish to access the venue earlier, you must purchase a ticket related to the morning session;\n  \u003C\u002Fli>\n  \u003Cli>\n    \u003Cb>BNP Paribas Arena ticket:\u003C\u002Fb> to the BNP Paribas Arena (that is the second main numbered court) you will be able to access to see every match for that court, as well as for every match on the secondary courts;\n  \u003C\u002Fli>\n  \u003Cli>\n    \u003Cb>SuperTennis Arena ticket:\u003C\u002Fb> to the SuperTennis Arena (that is the third main non-numbered court) you will be able to access to see every match for that court, as well as for every match on the secondary courts;\n  \u003C\u002Fli>\n  \u003Cli>\n    \u003Cb>Ground ticket:\u003C\u002Fb> the ticket grants access to the Stadio Pietrangeli and all secondary courts.\n  \u003C\u002Fli>\n\u003C\u002Ful>",{"question":190,"answer":191},"What time can I access the site with my ticket for the morning session?","Access will be allowed about an hour before the time indicated on the game program available on the official website the day before the event.",{"question":193,"answer":194},"What time can I access the site with my ticket for the night session?","Access will be allowed about an hour before the time indicated on the day program, subject to the conclusion of the day session, in this case the entrance will be postponed.",{"question":196,"answer":197},"I bought a Central Court ticket for evening session. Can I access to the Ground of the morning session?","No, access is allowed only for the session you are purchasing. Should you wish to access the facility earlier, you must purchase a Ground ticket.",{"question":199,"answer":200},"Are the tickets nominative?","No, the name of the purchaser is indicated on the ticket but the tickets are NOT personal, they are bearer securities and therefore can be transferred.  Tickets purchased with a discount for FITP Members may only be transferred to other members who hold a valid FITP membership card.",{"question":202,"answer":203},"I don't see availability on the website that I'm interested in, is there other openings?","The availabilities are those displayed on the website, we do not know if and when there will be changes.",{"question":205,"answer":206},"What does Season Tickets mean and what does it include?","Purchasing a Season Tickets for a particular court allows access to all sessions scheduled for that court and the Ground courts. There are no other formulas.",{"question":208,"answer":209},"From what age is a ticket required?","\u003Cul>\n  \u003Cli>\n    \u003Cb>Central Court, BNP Paribas Arena and Supertennis Arena:\u003C\u002Fb> infants within their first year of age may enter free of charge without a ticket; after their first birthday, you will need to purchase a ticket for the court you want to access\n  \u003C\u002Fli>\n  \u003Cli>\n    \u003Cb>Ground:\u003C\u002Fb> children up to 6 years of age may enter free of charge without a ticket. After the age of 6, you will need to purchase a Ground ticket\n  \u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cbr \u002F>\nThere are no age-related price reductions.",{"question":211,"answer":212},"Minors, do they need to be accompanied by an adult?","Minors under the age of 14 must necessarily be accompanied by an adult both to enter the facility and to access the main courts; both the minor and the adult must have a regular entrance ticket.",{"question":214,"answer":215},"How long will it take to receive tickets purchased using the “print at home” option?","After payment, the ticket will arrive within a few minutes at the email address registered on the ticket website. If you do not display the tickets purchased, please check your spam\u002Fjunk mail folder.",{"question":217,"answer":218},"I am unable to purchase tickets for Premium Hospitality packages using my registered account on the website. What could be the reason for this?","If your account registered on this site is already linked to a FITP card, you will not be able to purchase Premium Hospitality packages. This is because these packages are not included in the specific promotions reserved for federation members.\n\u003Cbr \u002F>\nTo complete your purchase, please register a new profile and ensure that no FITP card is associated with it.",{"question":220,"answer":221},"The tickets have not arrived, how can I get them?","If you have already checked that you have not received them even in your junk\u002Fspam mailbox, you can find them in your reserved area on the site.",{"question":223,"answer":224},"I will not use the purchased ticket, can I get a refund?","Tickets are non-refundable \u002F changeable, but not being nominative, they are transferable. Tickets purchased with a discount for FITP Members may only be transferred to other members who hold a valid FITP membership card.",{"question":226,"answer":227},"Can you resell my ticket?","There is no official resale service or channel.",{"question":229,"answer":230},"Can I also enter after the session has started?","Yes, you can enter at any time, subject to game times.",{"question":232,"answer":233},"Where can I find today's program?","The order and time of play is published on the official website of the event.",{"question":235,"answer":236},"I would like to see... In what court\u002Ftime and day he\u002Fshe will play?","It is not possible to predict who will play, when and on which court. The order of play is published, after the conclusion of the night session, for the following day.",{"question":238,"answer":239},"In what time do the match start?","The time and order of play are published the night before the game. The time on the ticket is for reference only.",{"question":241,"answer":242},"How long does a match last?","Unfortunately, it is not possible to predict the length of a tennis match.",{"question":244,"answer":245},"What time do the ticket offices open during the event?","Ticket offices open approximately one hour before the start of the first match scheduled in the daily program.",{"question":247,"answer":248},"If I leave the venue, can I re-enter?","You can leave the court but not the venue, once you leave the Foro Italico you can no longer return with the same ticket.",{"question":250,"answer":251},"What occurs in case of rain?","The price of the Ticket will be refunded by the Organiser, exclusively if none of the Trainings or Matches scheduled on the Field and in the session indicated on the Ticket take place on the day indicated. In any case, the User has no right to a refund of the cost of the Ticket (nor to its replacement) in the event that the Trainings or Matches for which the Ticket was purchased take place, for technical-organizational or meteorological reasons, in the scheduled day but at times or at Camps other than those initially planned.",{"question":253,"answer":254},"Are pets allowed?","Pets are not allowed inside the venue. Only certified service animals (guide dogs) are permitted.",{"question":256,"answer":257},"I can't attend all the matches, can I give the ticket to another person who will see the ones I don't see?","No, the ticket is valid for one access only.",{"question":259,"answer":260},"The program has been modified, can I get a refund?","Game times and schedule are subject to change due to technical or weather conditions. No refunds will be provided.",{"question":262,"answer":263},"I arrived late, when I entered the match was almost over, is there a refund?","There will be no refund of the ticket or a voucher\u002F Gift Card for another purchase.",{"question":265,"answer":266},"I purchased a Season Ticket for the last edition, do I have the right of first refusal for renewal?","Subscribers to the 2025 edition at the Centre Court will be able to exercise their right to renew their subscriptions under the following conditions:\n\u003Cul>\n  \u003Cli>\n    From May 26, 2025 to August 31, 2025\n    \u003Cbr>\n    It will be possible to confirm the same seat purchased for the 2025\n  \u003C\u002Fli>\n\u003C\u002Ful>",{"question":268,"answer":269},"Are there any reductions for the disabled persons?","Spectators with disabilities with a minimum percentage of disability of 74% and people with severe disabilities can purchase tickets at a reduced price, up to the availability of the reserved seats. For each session, each person with a disability may purchase a maximum of one ticket for themselves and one for a companion.\n\u003Cbr>\nTickets for the Central Court and BNP Paribas Arena can be purchased online, while those for the SuperTennis Arena and the Ground can be purchased exclusively at the ticket offices at the entrance to the facility during the days of the tournament.",{"question":271,"answer":272},"I am a FITP Member, can I take benefits of FITP discount as well as another promotion?","The promotion dedicated to FITP Members cannot be combined with other promotions.",{"question":274,"answer":275},"We are a group of FITP members, can we purchase tickets using the discount dedicated to us collectively?","For the reduced rate, it is necessary for each FITP Member to register and buy their own tickets. In case the FITP member is a minor, the parent\u002Flegal guardian can then register with his\u002Fher e-mail, but associating the FITP card, name and social security number of the minor.","yml",{},"\u002Fen","en","BnzLElCddTnIoJ6pSaLQl3nbQk8p564ygBddErpJgMw",{"id":282,"title":283,"body":284,"children":176,"description":290,"extension":177,"fees":176,"footnote":176,"menu":176,"meta":328,"name":176,"navigation":27,"path":329,"seo":330,"stem":331,"__hash__":332},"content_en\u002F10.faq\u002F2.footnote.md","Footnote",{"type":157,"value":285,"toc":325},[286,291,296,306,315,322],[160,287,288],{},[164,289,290],{},"We reserve the right to respond to all requests within 3-5 business days. Please note that some requests may take longer.",[292,293,295],"h2",{"id":294},"ticket-office","Ticket Office",[160,297,298,299],{},"Email: ",[164,300,301],{},[302,303,305],"a",{"href":304},"mailto:ticketoffice.fitp@ticketone.it","ticketoffice.fitp@ticketone.it",[160,307,308,309,314],{},"A dedicated support service by phone for information on ticket sales or for resolving questions regarding orders purchased on the official sale website of the Internazionali BNL d'Italia. For generic requests of information (e.g., baggage storage, venue access rules, etc.) please visit the event website ",[302,310,311],{"href":311,"rel":312},"https:\u002F\u002Finternazionalibnlditalia.com",[313],"nofollow"," and review \"Terms and Conditions\".",[160,316,317,318,321],{},"Telephone: ",[164,319,320],{},"0282900533"," *",[160,323,324],{},"*All operators respond from Italy, we remind you that the service is active from Monday to Friday from 10.00 to 13.00 and from 14.00 to 17.00.",{"title":173,"searchDepth":174,"depth":174,"links":326},[327],{"id":294,"depth":174,"text":295},{},"\u002Ffaq\u002Ffootnote",{"description":290},"10.faq\u002F2.footnote","OzX5ZN9I4ueJXfFNs4C76APRzuuEPOauVfFo8_C1-_A",1778239925365]